Dynamics NAV Support

Traditionally, the support of Dynamics NAV is broken into two levels of support; Microsoft Enhancement Plan and a telephone based Product Support Agreement with a Microsoft Partner. These costs are usually calculated as a percentage of your license value and billed annually in advance.

Microsoft Enhancement Plan: Mandatory in the year of purchase and renewable on an on-going basis, this plan protects your investment by providing upgrades, service packs and online training/documentation.

Product Support Agreement: As a minimum, your chosen Dynamics NAV Partner should provide expert telephone support to resolve technical issues within specified timeframes.

The ADA Difference
In addition to delivering the traditional support model outlined above, ADA’s dedicated Dynamics NAV Support Team offers a wide choice of additional services.

ADA Dynamics Support: A dedicated support offering, our Support Charter defines the Service Level Agreement (SLA) you can expect for Dynamics support.
ADA MIS: By drawing down on blocks of Development Time in 15 minute increments, you can complete ad-hoc development tasks quickly and cost effectively.
ADA Upgrade Subscription: Many companies opt to upgrade only when absolutely necessary due to cost. This increases both risk and support costs and can mean enhancements which increase productivity can be missed. ADA enables you to spread these costs and to keep up-to-date with major releases.
Multi-Year Agreements: Fix and lower costs over time by committing to ADA and Microsoft for the longer term.
Managed & Hosted Dynamics: Unlike traditional Dynamics Partners, ADA understands the importance of the infrastructure that delivers your business applications. By entrusting ADA to manage your infrastructure, software and support, you can be sure of seamless and predictable service.

To find out more about ADA’s range of deployment options, email erp@ada.co.uk or request a call back at a time convenient to you.